Frequently Asked Questions

After checkout, Shopify normally provides an order confirmation using the contact information submitted with the order. Keep that confirmation and your order number, as they are the fastest way for us to locate the purchase if you contact support.

If you notice a mistake or want to request a cancellation, contact us as soon as possible. We will attempt to make the change before dispatch, but we cannot guarantee that an order can be changed or stopped after it has entered processing or shipment.

Send the corrected address to support@houseofjudi.com as soon as possible. If the order has already entered fulfilment or carrier transit, an address change may no longer be possible.

The order cutoff is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after the cutoff, on weekends, or on applicable public holidays are treated as received for processing on the next business day.

Orders are normally processed within 3–5 business days.

Estimated transit time after dispatch is 7–10 business days.

The total estimated delivery time is 10–15 business days. Business days are Monday through Friday, excluding applicable public holidays.

When tracking becomes available, it may be sent by email and/or shown through our order-tracking tools, including Track123. Tracking can take some time to update after a carrier first receives the parcel.

A temporary pause in tracking does not always mean the parcel has stopped moving. If the estimated delivery window has not passed, continue monitoring the tracking.

If the window has passed or tracking shows a clear exception, contact us with your order number and tracking information.

Check the delivery area, household members, neighbours where appropriate, and any delivery notice from the carrier. If you still cannot locate the parcel, contact us so we can review the shipment information available for your order.

House of Judi offers a voluntary 30-calendar-day return window, counted from the day you receive the order. Return eligibility and condition requirements are explained in the Return & Refund Policy.

Eligible returns use the following designated return centre:

The Wyoming business address is not the customer return address.

No. The return address is published above and in our Return & Refund Policy. You may still contact us before sending a return if you want help identifying the order or understanding the return conditions.

For an ordinary change-of-mind return, the customer is responsible for the direct cost of returning the goods. If the item is damaged, defective, incorrectly supplied, or materially not as described, different responsibilities may apply depending on the circumstances and applicable law.

The item should be unused, unworn, and returned in the condition in which it was received, with original tags, protective materials, and product packaging that formed part of the item where reasonably applicable.

Approved refunds are processed back to the original payment method used for the order.

After House of Judi issues an approved refund, your bank or payment provider may need additional time to post the credit. That financial-institution processing time is outside our direct control.

Email support@houseofjudi.com with your order number and a clear description of the issue. Where the problem is visible, photos can help us understand the situation more quickly.

House of Judi's U.S. checkout is intended to support Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. Diners Club and Discover may also be available where supported by the payment provider and store configuration.

The payment methods actually displayed at checkout are authoritative for your transaction.

The store operates in USD. The final amount shown at checkout is the amount submitted for your order, including applicable taxes and shipping charges shown before payment.

A decline can come from the issuing bank, wallet provider, payment processor, verification requirement, or account restrictions. Check your billing details and available funds first.

If the issue continues, you may need to contact your payment provider or try another method shown at checkout.

The confirmed store stack includes Shopify / Shopify Payments, Google Analytics, Google Ads, Omnisend, Klaviyo, and Track123. Their roles and the types of information involved are explained in our Privacy Policy.

Email support@houseofjudi.com. For an existing order, include your order number. For a privacy request, use Privacy Request in the subject line.