Refund policy

Last updated: November 5, 2026

IMPORTANT: PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE SENDING A RETURN.

PLEASE DO NOT SEND ITEMS BACK WITHOUT FIRST REQUESTING RETURN INSTRUCTIONS. Contact support@houseofjudi.com with your order number and the item or items you wish to return. We can provide the appropriate return instructions and a return reference where applicable. Unannounced or unidentifiable parcels may cause significant processing delays.

The complete physical return address is published directly in Section 14 of this policy. You do not need to contact us merely to obtain that address. This recommended contact procedure does not restrict any statutory rights or legal remedies that apply to your purchase.

This Return & Refund Policy applies to purchases made through House of Judi at houseofjudi.com. House of Judi is operated by Worldwide Apparel Group LLC.

House of Judi is currently configured for customer orders in the United States. This policy explains our 30-day voluntary return window, the condition in which items should be returned, who is responsible for return shipping, where returns must be sent, how damaged or incorrect items are handled, and how eligible refunds are processed.

Our voluntary return policy is separate from, and does not replace, any consumer rights or remedies that cannot legally be excluded or restricted.

1. 30-Day Return Window

House of Judi offers a voluntary return period of 30 calendar days after you receive your order.

The 30-day period begins on the day the order is delivered to you or to another person designated by you to receive the parcel.

A return sent outside this period may not qualify under our voluntary return policy unless another right or remedy applies under applicable law.

The voluntary return period does not limit any legal rights concerning damaged, defective, incorrectly supplied, or materially not-as-described goods.

2. Condition of a Change-of-Mind Return

If you are returning an item because you changed your mind, ordered the wrong item, or otherwise no longer want to keep the purchase, the item should be returned in a condition that allows us to reasonably identify and assess it.

For a standard change-of-mind return, the item should generally be:

• unused;
• unworn;
• free from avoidable damage caused after delivery;
• returned with original tags where those tags were supplied;
• returned with protective materials supplied with the item where reasonably applicable; and
• returned with product packaging that formed part of the item where reasonably applicable.

Please package the return appropriately for transportation. Damage caused because an item was returned without reasonable protective packaging can affect our ability to assess the voluntary return.

These condition requirements apply to ordinary voluntary change-of-mind returns. They do not remove or restrict your statutory rights regarding defective, damaged, incorrectly supplied, or non-conforming goods.

3. How to Return an Item and What to Include

For an ordinary voluntary change-of-mind return, we recommend following these four steps:

1. Contact customer support. Email support@houseofjudi.com with your order number and the item or items you wish to return. If you are reporting a damaged, defective, or incorrect item, you may also provide a description and photographs where relevant.
2. Review the return instructions. Our support team can provide the appropriate instructions and, where applicable, a return reference to help identify your parcel. The physical return address is already available in Section 14 and does not depend on support approval.
3. Prepare and send your return. Package the eligible item appropriately and send it to the designated return centre stated in Section 14. Include your order number or another clear reference to your original purchase inside the parcel.
4. Keep your shipping records. Retain your shipping receipt and any tracking information. You may share the tracking number with customer support if you need assistance locating or identifying the returned parcel.

If we cannot reasonably connect a returned parcel to an order, processing may take longer while we attempt to identify the sender and purchase.

Following these steps helps us process voluntary returns efficiently. No return reference, photographs, or discretionary approval is required as a condition for exercising a statutory right where the law does not permit such a requirement.

4. Return Shipping Costs

For an ordinary voluntary change-of-mind return, the customer is responsible for the direct cost of shipping the item back to our designated return centre in China.

Return shipping costs are the charges for transporting an item from you back to our return destination. These are separate from any original shipping charges associated with delivering your order to you.

Return shipping costs charged by your chosen carrier are normally paid directly by you and are not controlled by House of Judi.

As the return centre is located in China, international return shipping charges may be higher than domestic shipping charges. The actual amount depends on your carrier, parcel size, weight, shipping service, and location.

We recommend choosing a trackable return service and keeping:

• your shipping receipt;
• the tracking number;
• proof showing the destination address; and
• any carrier documentation relating to the parcel.

Tracking is recommended for your records but is not automatically a mandatory condition for exercising a statutory legal remedy.

Damaged, defective, incorrectly supplied, or materially not-as-described items are handled separately from ordinary change-of-mind returns. Where House of Judi is legally responsible for return shipping or other remedy-related costs, those costs will not be imposed on the customer.

5. Responsibility for a Return in Transit

When you arrange your own voluntary change-of-mind return shipment, please use a suitable carrier and packaging method.

A parcel that has not yet reached our return centre cannot normally be inspected or refunded as a received voluntary return.

If tracking indicates that a return has been delivered but you believe it has not been processed correctly, contact us with your order number and return tracking information.

If a return parcel is delayed, lost, or damaged in transit, the appropriate resolution will depend on the circumstances, the applicable carrier arrangements, and any legal rights or responsibilities that apply.

Nothing in this section limits remedies that House of Judi is legally required to provide.

6. Damaged, Defective, Incorrect, or Not-as-Described Items

A problem with an item is handled differently from an ordinary change-of-mind return.

If you believe an item arrived:

• damaged;
• defective;
• incorrectly supplied;
• materially different from what you ordered; or
• materially not as described on the product page,

contact support@houseofjudi.com and include your order number and a clear explanation of the problem.

Where the issue is visible, photographs may help us understand the situation and determine the appropriate next step more quickly.

The available remedy will depend on the circumstances and applicable law. Where appropriate, this may involve a replacement, refund, or another legally required remedy.

Where House of Judi is legally responsible for a damaged, defective, incorrectly supplied, or non-conforming item, the customer will not be required to bear costs that the seller must legally cover.

This may include applicable return transportation costs where required by law.

A product problem that qualifies for a statutory remedy will not automatically be treated as an ordinary change-of-mind return.

7. Return Inspection

Once a returned item reaches the return centre, it may be inspected to confirm:

• which order it relates to;
• which item has been returned;
• whether it was returned within the applicable return period;
• its condition; and
• whether the return concerns a change of mind or a reported product problem.

If additional information is reasonably needed to identify or assess the return, we may contact you using the contact details associated with your order.

For voluntary change-of-mind returns, eligibility may depend on the return period and condition requirements explained in this policy.

Inspection procedures do not override any statutory refund deadline or legal remedy that applies independently of our voluntary return policy.

8. Refund Method and Processing

Once an eligible voluntary refund has been confirmed, the refund is processed back to the original payment method used for the order.

Refunds required by law will be processed within the applicable legal deadlines. Voluntary change-of-mind refunds are assessed after the returned item has been received and its eligibility has been established.

We do not normally redirect a card or digital-wallet refund to an unrelated payment method.

The payment provider or financial institution may require additional processing time after the refund has been issued. The time it takes for the credit to appear in your account can therefore depend on your bank, card issuer, wallet provider, or other payment provider.

Payment-provider processing time does not extend any deadline by which House of Judi is legally required to issue a refund.

9. Original Shipping Charges and Return Shipping Costs

Original delivery costs and return shipping costs are two different charges.

Original shipping or delivery costs are any shipping fees paid when House of Judi originally shipped your order to you.

Return shipping costs are the costs of sending an item from you back to our designated return centre, which is located in China.

House of Judi currently offers free standard shipping within the United States. Therefore, when your original standard delivery charge was $0, there is no separately paid original delivery fee to reimburse.

If an original delivery charge was actually paid for a particular order, the following rules apply.

For an ordinary voluntary change-of-mind return, original shipping charges are generally not refunded unless:

• the charge is refundable under applicable law;
• the return results from an issue for which House of Judi is responsible; or
• we expressly confirm otherwise for the particular order.

If an order is cancelled before shipment and a refund of original delivery charges is legally required, those charges will be included in the applicable refund.

If an item is damaged, defective, incorrectly supplied, or materially not as described, any refund of original delivery charges and responsibility for return shipping will be determined according to the applicable legal obligations and circumstances of the order.

A refund of an original delivery charge does not mean that the cost of shipping the item back to us is also reimbursed.

For ordinary voluntary change-of-mind returns, return shipping remains the customer's responsibility as explained in Section 4, unless applicable law or an express agreement provides otherwise.

10. Partial Returns

If your order contains multiple items, you may return only the eligible item or items you do not wish to keep.

An approved refund for a partial return normally relates only to the returned item or items and any other amount that must be refunded under applicable law.

If your original order included a delivery charge, whether any portion of that charge must also be refunded will depend on the actual order, the circumstances of the return, and applicable law.

A partial return does not automatically result in reimbursement of the entire original delivery charge, nor does it automatically remove a right to reimbursement where one is legally required.

11. Exchanges

House of Judi does not guarantee direct item-for-item exchanges.

If you would like another item or variant, the simplest option may be to return the eligible item in accordance with this policy and place a new order through the store.

New orders remain subject to current availability and pricing.

This exchange policy does not limit any replacement or other remedy that may be required under applicable consumer law for defective, incorrect, or non-conforming goods.

12. Cancelling an Order Before Shipment

If you want to cancel an order that has not yet shipped, contact us as soon as possible at support@houseofjudi.com.

We will attempt to stop the order before dispatch, but we cannot guarantee that a voluntary cancellation request can be completed after the order has entered fulfilment or carrier processing.

If an order has already been dispatched, you may need to receive it and use the applicable return procedure instead.

This operational cancellation procedure does not remove any right to cancel an unshipped order or obtain a refund where required by applicable law.

If House of Judi cannot ship an order within the applicable promised timeframe, we will follow the applicable legal requirements concerning shipment delays, customer consent, cancellation, and refunds.

13. Refused, Undeliverable, or Returned-to-Sender Parcels

If a parcel is refused, cannot be delivered because of an incorrect or incomplete customer-provided address, or is returned to sender by the carrier, contact us so we can review the shipment status.

The appropriate outcome can depend on why delivery failed, whether additional carrier or return costs were incurred, and any rights or responsibilities established by applicable law.

Refusing delivery or failing to collect a parcel does not automatically complete an ordinary voluntary return.

However, nothing in this section removes any right to a refund or other legal remedy where House of Judi is responsible for a delivery failure or where applicable law otherwise requires a particular outcome.

14. Return Address

Eligible customer returns should be sent to our designated return centre:

House of Judi Return Centre
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

Our designated customer return centre is located in China. International return shipping costs can be significant and may vary depending on your location, the size and weight of the parcel, and the carrier you choose.

This is the designated customer return address for House of Judi.

The registered business address of Worldwide Apparel Group LLC in Wyoming is not the customer return address.

You do not need to contact customer service merely to obtain the return address because it is published directly in this policy.

We strongly recommend contacting our customer support team before sending a return so that we can provide the appropriate instructions and help identify your parcel when it arrives.

Contacting support is not a condition for exercising any statutory right that does not legally require prior approval.

15. Refunds for Cancelled Unshipped Orders

If House of Judi cancels an order before shipment and payment has already been collected, the applicable refund will be processed back to the original payment method.

Where applicable law requires a full refund for an unshipped order, the refund will include the amounts legally required to be returned, including any original delivery charges actually paid when those charges must be refunded.

Where the original delivery charge was $0, there is no separately paid delivery charge to reimburse.

Refunds for cancellations arising from shipment delays or non-fulfilment will be issued promptly within applicable legal deadlines.

16. Contact

For questions concerning a return, refund, damaged item, or cancelled order:

House of Judi
Operated by Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States

Email: support@houseofjudi.com

The address above is our business/legal address and is not the designated customer return address. Customer returns should be sent to the return centre stated in Section 14.

For additional information about delivery and customer support, please refer to our Shipping & Delivery Policy and Frequently Asked Questions.

Consumer Rights: Nothing in this Return & Refund Policy excludes, limits, or overrides any consumer protection, refund right, or legal remedy that cannot lawfully be excluded or restricted.