Shipping policy

Last updated: October 1, 2026

This Shipping & Delivery Policy applies to orders placed through House of Judi at houseofjudi.com.

This page explains when orders enter processing, our normal processing and transit estimates, how tracking works, what may affect delivery, and what to do when a shipment is delayed or cannot be located.

1. Shipping Market

House of Judi is currently configured for customer orders in the United States.

Whether a particular delivery address is eligible will be confirmed during checkout.

2. Order Cutoff

Our order cutoff is: 5:00 PM Eastern Time (ET), Monday through Friday.

Eastern Time observes EST or EDT depending on the time of year.

Orders completed after the cutoff are treated as received for processing on the next business day.

The same applies to orders placed on:

Saturday;
Sunday; or
an applicable public holiday.

3. What We Mean by Business Days

Business days are Monday through Friday, excluding applicable public holidays.

Saturdays, Sundays, and applicable public holidays are not counted as processing or transit business days for the estimates stated on this page.

4. Processing Time

Orders are normally prepared for dispatch within 3–5 business days.

Processing is the period between the order entering our fulfilment workflow and the parcel being handed over for carrier transit.

Processing time is separate from the carrier transit time stated below.

5. Transit Time After Dispatch

After the parcel has been dispatched, estimated transit time is 7–10 business days.

Transit begins after dispatch and can be affected by the carrier network, regional delivery conditions, weather, peak periods, address issues, operational disruptions, and other circumstances outside our reasonable control.

6. Total Estimated Delivery Time

Based on the processing and transit estimates above, the total normal estimated delivery time is:

10–15 business days.

This total combines:

3–5 business days processing; and
7–10 business days estimated transit after dispatch.

These are delivery estimates rather than guaranteed arrival dates.

7. Shipping Charges

Standard shipping within the United States is free.

The checkout total remains the authoritative transaction-specific amount for applicable taxes and the products included in the order.

8. Order Confirmation

After an order is successfully submitted, an order confirmation is normally sent using the contact details provided at checkout.

Please review the confirmation carefully and keep your order number for future reference.

9. Tracking Information

Where tracking is available, tracking information may be provided through:

order-related email;
the store's order-status functionality; and/or
our order-tracking tools, including Track123.

A tracking number does not always show movement immediately.

There may be a delay between the time shipping information is created, the time the parcel is physically handed to the carrier, and the first carrier scan appearing in the tracking system.

10. Tracking Has Not Updated

Temporary gaps between tracking scans can occur during normal transportation.

If your order is still within the estimated delivery period, continue monitoring the tracking information where available.

If the estimated delivery period has passed or the carrier reports an exception, contact: support@houseofjudi.com.

Include your order number and tracking number where available.

11. Split Shipments

An order may occasionally be shipped in more than one parcel.

Where this occurs:

the parcels may receive different tracking numbers;
tracking events may begin at different times; and
the parcels may arrive on different days.

A partial delivery does not necessarily mean that the remainder of the order is missing.

12. Delivery Address

Customers are responsible for reviewing the delivery address before completing checkout.

Please ensure that the following information is complete and accurate:

recipient name;
street and house/building number;
apartment, suite, or unit where applicable;
city;
state;
ZIP code; and
other information reasonably required for delivery.

13. Address Corrections

If you notice an error after ordering, email support@houseofjudi.com as soon as possible.

We will attempt to help where operationally possible, but we cannot guarantee that an address can be changed after fulfilment or carrier processing has begun.

14. Incorrect or Incomplete Addresses

An incorrect or incomplete address may result in:

delivery delay;
carrier correction attempts;
failed delivery;
return to sender; or
additional carrier handling.

If a parcel is returned because of an address problem, contact customer support so we can review the available options for the order.

15. Delivered but Not Received

If tracking states that a parcel has been delivered but you cannot locate it, first check:

the usual delivery area around the address;
mailbox or parcel-storage areas where applicable;
household members;
neighbours where appropriate;
building staff where relevant; and
any carrier delivery notice.

If the parcel still cannot be located, contact us with your order number and tracking information so we can review the shipment details available to us.

16. Carrier Delays

Delivery can occasionally be affected by circumstances outside our reasonable control, including:

severe weather;
carrier capacity issues;
transport disruption;
high-volume periods;
public holidays;
local delivery interruptions;
address problems; or
other carrier-network events.

Where a delay is known, we will use the information reasonably available to assist with the shipment.

17. When We Cannot Ship Within the Promised Time

We aim to maintain a reasonable basis for the shipping and processing estimates stated on the store.

If we learn that an order cannot be shipped within the applicable promised timeframe, we will handle the delay in accordance with applicable law.

Where required, this may include notifying you of the delay and giving you an appropriate opportunity to agree to the revised shipment timing or cancel the affected unshipped order for a refund.

A refund for an order that is cancelled because it cannot be shipped will be processed back to the original payment method.